Please read our policies below. We are not responsible for your failure to read these.
Proof of vaccinations for parvo and distemper are required for puppies and dogs to attend group class or socials. Proof of rabies vaccination is required for adult dogs. Vaccine info must be provided during orientation for class or during first class in order for dog to participate – no exceptions.
Missed Classes Policy
We do not offer individual make-up sessions for missed classes. While we understand that ‘life happens’ and you may need to miss a class because something comes up, we do not offer individual make-up’s. We can send you a recap of the lesson via e-mail, and in some cases, a video link to a lesson. In some cases, there is a concurrent session of the same class running and it may be possible to do a make-up in another session. There are no make-up’s for agility classes.
Our Gang reserves the right to dismiss a dog from any training class, activity, or event due to aggressive behavior towards humans or dogs. Dogs that are dismissed due to unsafe or aggressive behavior may not return to class until cleared by instructor. Credit for classes missed/not attended due to behavior can be applied towards behavior consultation and modification lessons.
We do not issue refunds after the first class of a group session. A credit may be given towards another class, private lesson or behavior consultation service which must be used within 6 months of payment/purchase date. Please understand that we make every effort to keep our class sizes capped at 6 students so that each student can get feedback during class; when you commit to a class, we are reserving a spot for you which means someone else can’t take that spot. We cannot fill that spot after class has already started.
Private Lessons and Behavior Modification/Consultation
Please understand that our behavior modification/private lesson spots fill quickly and we are often booked out weeks in advance. We do not issue refunds for ‘no-shows’ to behavior appointments and private lessons. If you cancel with less than 24 hours, we do not offer a refund; we offer credit only towards another lesson rescheduled at another time and must be used within 6 months of purchase/payment date. We see behavior appointments on select weekday afternoons, and Fridays. Please understand that if you cancel with less than 24 hours and/or are a ‘no-show’ – we are unable to fill that consultation time slot.